Policies & Information

Prior to your appointment: 

 

For convenience, new patient forms are available to download on the HOME page. You'll also get an email with these attached. You can fax them to us at (505) 308-3192 or bring in the completed forms to your first visit. This allows more time for you to visit with the provider. If you do not fill out the forms prior to your appointment, please arrive 20 minutes before your scheduled appointment time to complete the paperwork. Your visit may be shortened to account for the time spent filling out forms so we are running on time.   

New patient information: 

 

When scheduling a new patient appointment, your first visit will be to establish care during which you may be able to address only a few medical issues. If you are acutely ill, or have more than 1-2 issues to discuss, you may need to make another appointment so the provider can adequately address your needs. 

Physical exams may need to be scheduled separately from an initial establish care visit. Women's health exams may also be performed during a physical but will not be done on establish care visits. 

What to bring to your appointment: 

 

  • Insurance card (we also verify insurance prior to your visit)

  • Driver’s License/ Photo Identification

  • Co-payment (if applicable). We accept major credit cards, health savings account cards, and cash. No checks accepted for co pays

  • Current prescription medication bottles or a list of medications including dosage

Patient portal: 

 

After scheduling your initial appointment, you will receive an email inviting you to enroll in our patient portal. The portal allows you to send emails directly to the staff, review your records, labs and other studies, and make an appointment requests. You will receive portal registration instructions at your first visit. Please call the office if you need assistance enrolling in the patient portal. If you elect NOT to use the portal, lab and diagnostic reports will be mailed. We will not send results through email due to HIPAA compliance. 

Narcotics policy: 

 

As a rule, we do not prescribe narcotics for chronic pain and will refer you to a pain specialist for narcotics management. Providers may prescribe short term narcotics (7-10 days) if appropriate.

We do not keep any narcotics on site. 

Rescheduling, cancellations and no shows:

Thank you for trusting your medical care to Mariposa Family Medicine. When you schedule an appointment with us we set aside enough time to provide you with the highest quality of care.

Should you need to cancel or reschedule an appointment please contact our office as soon as possible, and no later than 24 hours prior to your scheduled appointment. This gives us time to schedule other patients who may be waiting for an appointment.

* Any patient who fails to show for their appointment or cancels/reschedules an appointment without contacting our office with at least 24 hours notice will be considered a No Show and may be charged a $40.00 fee. You may leave voice messages or portal messages for this if unable to reach the clinic directly. 

* Any patient who fails to no show or cancels or reschedules an appointment without 24 hour notice a SECOND time will be charged a $50.00 fee.

* If a THIRD No Show or cancellation/reschedule without 24 hour notice should occur patients will be charged a $75.00 fee andmay be dismissed from Mariposa Family Medicine

* The fee is charged to the patient, not to the insurance company, and is due at the time of the patient's next office visit or is billed to the patient by mail. 

* As a courtesy, we send reminder text, emails and for appointments.

We understand there may be times when an unforeseen emergency occurs and you may not be able to keep your scheduled appointment. If you should experience extenuating circumstances please contact our office.

 

Late for your appointment: 

 

We ask that you arrive 10 minutes before your appointment time. If you are more than 10 minutes late, you may have to rescheduled and will be subject to the cancellation fee. 

Prescription refills: 

 

We ask that you call your pharmacist to request a refill. Please allow up to 72 hours for refill requests. If you have not been seen in more than 1 year, you will need to schedule an appointment prior to a prescription refill.

Acute illness/Injury and After hours care: 

We have same/next day appointments for established patients during regular business hours. These are limited so please call as early as possible to schedule. If you cannot wait or if the office is closed, you will be need to go to an Urgent Care or Emergency Room.

 We do not fill prescriptions or prescribe medications over the phone or after hours. 

Insurance: 

Most major insurances accepted: Please be aware that there are types of plans within each carrier with differing levels of coverage. Contact your insurance plan to make sure you will be covered if you establish with our clinic.

  • Aetna 

  • BCBS NM 

  • Cigna

  • New Mexico Medicaid

  • Medicare

  • Molina

  • Presbyterian

  • United Health Care

  • Tricare

  • True Health New Mexico

  • * Patients may still need to meet out of network deductible with plan before plan will pay or reimburse provider.