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Policies & Information

Prior to your appointment: 

 

For convenience, new patient forms (Registration, Consents and Health History forms) are available to download on the HOME page of this website and you'll also get an email with these forms attached. Please print and bring in the completed forms to your first visit. This allows more time for you to visit with the provider. 

If you are not able to fill out the forms prior to your appointment, please arrive 30 minutes before your scheduled appointment time to complete the paperwork.

Your visit time will not be extended to account for your time filling out your new patient forms. 

New patient information: 

 

When scheduling a new patient appointment, your first visit will be to establish care during which you may be able to address only a few medical issues. If you are acutely ill, or have more than 1-2 issues to discuss, you may need to make another appointment so the provider can adequately address your needs. 

 

What to bring to your appointment: 

 

  • Insurance card (we also verify insurance prior to your visit)

  • Driver’s License or Government Photo Identification

  • Co-payment is due at your visit. We accept major credit cards, health savings account cards, and cash. 

  • Current prescription medication bottles or a list of medications including dosage

Rescheduling, cancellations and no shows:
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 When you schedule an appointment with us we set aside enough time to provide you with the highest quality of care.

Should you need to cancel or reschedule an appointment, please contact our office as soon as possible, and no later than 24 hours prior to your scheduled appointment. This gives us time to schedule other patients who may be waiting for an appointment.

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*Any patient who no shows to their INITIAL appointment or cancels without more than 24 hours hours may not be allowed to reschedule depending on owner's discretion. 

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* Any patient who fails to show for their appointment or cancels/reschedules their appointment without contacting our office with at least 24 hours notice the FIRST time will be considered a No Show and may be charged a $40.00 fee. 

* Any patient who fails to show or cancels or reschedules an appointment without 24 hour notice a SECOND time will be charged a $50.00 fee.

* If a THIRD No Show or cancellation/reschedule without 24 hour notice should occur patients will be charged a $75.00 fee and may be dismissed from Mariposa Family Medicine.

* The fee is charged to the patient, not to the insurance company, and is due at the time of the patient's next office visit or is billed to the patient by mail. 

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* As a courtesy, we send reminder text, emails and for appointments.

We understand there may be times when an unforeseen emergency occurs and you may not be able to keep your scheduled appointment. If you should experience extenuating circumstances please contact our office.

 

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Preventative vs Office Visits:

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Initial establish care visit this includes a comprehensive medical history, A physical exam may be included or may be scheduled at a later visit. 

Women's health exams are generally a separate visit and are not done with wellness or annual visits.

Preventative or Wellness exams cover a physical exam and discussion of recommended preventative health screenings. During your visit you provider will likely ask you about your current health, family history, past illnesses and surgeries, chronic conditions to assess your healthy risk, update on vaccinations or may identify any health issues that may need further evaluation

In the event that your preventive visit requires additional evaluation, reviewing abnormal labs or imaging, prescribing medication, referring to a specialist, this will also lead to an office visit. You may be billed for both the physical or preventive visit AND the office visit. This a copay is collected and non preventative office visit is billed and subject to insurance copays, deductibles and patient portion of payment. 

Patient portal: 

 

After scheduling your initial appointment, you will receive an email inviting you to enroll in our patient portal. The portal allows you to send emails directly to the staff, review your records, labs and other studies, and make an appointment requests. You will receive portal registration instructions at your first visit. Please call the office if you need assistance enrolling in the patient portal.

If you elect NOT to use the portal, lab and diagnostic reports will be mailed.

We will not send results through email due to HIPAA compliance. 

Late for your appointment: 

 

We ask that you arrive 10 minutes before your appointment time. If you are more than 10 minutes late, you may have to rescheduled and will be subject to the cancellation fee. 

Prescription refills:  
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Please call your pharmacy to request a refill on all your prescriptions written by MFM Providers. They will send an electronic refill request to the provider.

Please allow up to 72 hours for refill requests. Do not call the office unless the pharmacy directs you to.

Do not request refills in the portal. Electronic requests are seen sooner than requests in the portal. 

 We do not fill prescriptions or prescribe medications over the phone or after hours and we do not prescribe new medications without a visit.  

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Acute illness/Injury and After hours care: 
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We have same/next day appointments for established patients during regular business hours. These are limited so please call as early as possible to schedule. If you cannot wait or if the office is closed, you will be need to go to an Urgent Care or Emergency Room.

 

Narcotics policy: 

 

As a rule, we do not prescribe narcotics for chronic pain and will refer you to a pain specialist for narcotics management. Providers may prescribe short term narcotics (7-10 days) if appropriate.

We do not keep any narcotics on site. 

Insurance Plans accepted:
 Please be aware that there are types of plans within each carrier with differing levels of coverage. Contact your insurance plan to make sure you will be covered if you establish with our clinic.

  • Aetna 

  • BCBS/Anthem (includes NM, HMO, PPO, Centennial, UNM Group, other states, FED Blue) Excludes- some BCBS Medicare Advantage

  • Cigna

  • GEHA

  • Great West

  • New Mexico Medicaid

  • Medicare

  • Molina

  • Presbyterian (includes PPO, HMO, most metal plans, Medicare/Senior, Centennial) EXCLUDES- ENGAGE Plan

  • United Health Care ( includes HMO, PPO, Centennial, Medicare, Allsavers, BIND, GEHR, UMR)

  • Tricare

  • Western Skies (Medicare, Medicaid, Ambetter, Allwell) 

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  • * Patients may still need to meet out of network deductible with plan before plan will pay or reimburse provider.

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